At your side, after the fitting.
A house earns its name in the weeks after delivery. Here is exactly how to reach us, what to expect, and where the honest edges are.
Where help lives.
- Members
- After signup, your care team is reachable through the visit portal: plan questions, dosing guidance, shipment tracking, changes. On compounded GLP-1 weight plans, support is unlimited and available 24/7.
- Before signup
- The answers live on this page and across the collections. The qualification check is the fastest way to get specific, with no obligation attached.
The alterations desk.
- Provider
- Stays attached to your plan and refits it with you through the portal as your needs change.
- Dietician
- Eligible weight members get dietician visits and care coaching at no extra charge*.
- Shipping
- Refills arrive quickly and discreetly; anything about timing or packaging goes straight to your portal.
*Care coaching and dietician support free to eligible members; insurance and copay eligibility determined at time of visit.
How quickly will someone answer in the portal?
On compounded GLP-1 weight plans, support is unlimited and available 24/7. Elsewhere, your care team answers as promptly as responsible care allows; we do not print response-time numbers we cannot stand behind.
Can I cancel or request a refund?
The plain-language terms are on the legal page. For anything order-specific, message your care team through the portal.
What about emergencies?
This service is not for emergencies. If you are experiencing a medical emergency, call 911. In crisis, call or text 988.
My delivery arrived damaged or looks wrong.
Do not take it. Photograph what arrived, message your care team through the portal, and they will set it right with the pharmacy.
Will you answer medical questions before I sign up?
Medical advice belongs inside the visit, where a licensed provider can see your whole picture instead of guessing at it.
Support
Real answers begin at the fitting.
Completing a visit does not guarantee a prescription. A licensed provider reviews your health information and decides whether treatment is appropriate for you.