Support
You are not carrying this alone after the box arrives.
Treatment is a relationship, not a transaction. Here is exactly how to reach us, what to expect, and where the edges of this service honestly are.
Continuing care
What ongoing care looks like.
Unlimited portal support
After signup, your care team is reachable 24/7 through your visit portal. Dose questions, side effects, scheduling, refills: message anytime, and it lands with the right person.
Provider check-ins
Your provider follows your plan over time: adjusting doses, reviewing how you feel, and deciding next steps with you rather than at you.
Coaching where included
Eligible weight programs include free dietician visits and care coaching*, so the everyday questions have a human answer.
*Care coaching and dietician support free to eligible members; insurance and copay eligibility determined at time of visit.
Contact expectations
The honest version of "contact us."
Care conversations happen inside the secure visit portal, which opens when you sign up. That is deliberate: your health details belong behind a login, not in an email thread.
- Before signup: the qualification visit is the front door, and it answers most "would this work for me" questions.
- After signup: message your care team through the portal anytime; support is unlimited and included.
- Medication and clinical questions are answered by your care team, not by a chatbot guessing.
Emergencies: This service is not for emergencies. If you are experiencing a medical emergency, call 911. In crisis, call or text 988.
Common questions
Answered before you need to ask.
How do refills work?
Request them through your portal. Your provider reviews, and approved refills ship in the same plain packaging as your first order.
What if I have side effects?
Message your care team through the portal; your provider can adjust the dose, the medication, or the plan. For anything severe or sudden: This service is not for emergencies. If you are experiencing a medical emergency, call 911. In crisis, call or text 988.
Can I pause or stop?
Yes. Tell your care team through the portal and they will handle the plan changes and talk through anything worth knowing about stopping safely.
Is my information private?
Health details are collected only inside the secure visit, conversations stay in your portal, and shipments are discreet. The details live in ourprivacy section.
What can support not do?
Support cannot override a provider's clinical decision, and this service is not for emergencies. Those limits keep the care honest.