The terms, in plain language.
Agreements should read like agreements between adults. Each section below says what it means in ordinary words.
Last updated July 30, 2026.
Terms of use
Using this site and the care services means you agree to these terms. The short version: answer health questions truthfully, use the service only for yourself, and understand that clinical decisions belong to licensed providers.
You must be 18 or older to use the service. You agree to provide accurate, complete health information in your visit; providers decide based on what you share, and inaccurate answers can make care unsafe.
Content on this site is general information, not a substitute for the professional medical advice, diagnosis, or treatment you receive inside your visit. Treatment availability varies by state.
We may update these terms; the current version is always published on this page.
Privacy
What this policy covers
This policy covers this website: the pages you browse, the eligibility questions you answer here, and the email address you give us if you ask for your plan.
It does not cover your medical visit. The visit happens in a separate secure system with its own notice, and the health information you give a provider there is handled under that notice and under health privacy law. The two are deliberately kept apart.
What we collect
If you ask us to email your plan, we collect what we need to reach you and to route you to a provider licensed where you live:
- Your email address
- Your first name, if you give it, and it is optional
- Which goal you chose, such as weight, intimacy, hair, skin, or longevity
- Your state and your age range
- Which version of the site you were on, and which plan you were shown
- The page you were on, the site that referred you, and any campaign tags in the link you followed
We also collect ordinary technical information any website receives, such as your browser type and approximate region, and a random session identifier that we create. That identifier is not tied to your name or your email and it is not used to build a profile of you.
What we deliberately do not collect
The eligibility questions on this site ask about things like pregnancy, heart conditions, thyroid history, and medications. Your answers to those questions stay in your browser. They are not sent to us, they are not stored on our servers, and they are not attached to your email address.
This is enforced in the code, not just promised here. The endpoint that receives your email has a fixed list of fields and no health field among them, so there is no path for one to arrive. Our analytics accepts only short labels such as a step number or a page name, and rejects ordinary writing outright, so a sentence about your health cannot be recorded even by mistake.
When you start a visit, a licensed provider asks these questions again inside the secure clinical system. That is intentional. It means your health answers only ever exist where they are properly protected.
We do not collect payment information on this site.
How we use it
To send you the plan you asked for, and to tell you how to begin.
To send you occasional updates, if you agreed to that. Every email has an unsubscribe link, and unsubscribing is honored.
To route you toward a provider licensed in your state.
To understand which parts of the site work. We count page views, how far people get through the eligibility questions, and how quickly pages load, so we can fix what is broken and improve what is not.
We do not use your information to make an automated decision about your health, and we do not use your age, your state, or anything else about you to decide who qualifies or at what price. The eligibility result is worked out before any question about you is asked, and that ordering is built into the product on purpose.
How long we keep it
We keep your contact information for as long as you want to hear from us, and for up to twenty four months after your last activity, then we delete it.
Analytics information is kept in aggregate and is not linked to you.
You can ask us to delete your information sooner and we will, unless the law requires us to keep a record.
Your rights
Wherever you live, you can ask us what we hold about you, ask us to correct it, ask us to delete it, and ask us to stop emailing you. Write to privacy email to be published or call privacy phone to be published and we will answer within 45 days. We will not treat you differently for asking.
If you live in California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, or another state with a consumer privacy law, you have those rights by statute, including the right to opt out of the sale or sharing of your personal information. We do not sell or share it, so there is nothing to opt out of, but the right exists and we honor it.
This service is available in the United States only, because the providers who deliver care are licensed state by state. We do not offer it in the European Economic Area or the United Kingdom.
Your browser may send a Global Privacy Control signal. We honor it.
How we protect it
Everything on this site is served over an encrypted connection. Information we store is encrypted, access is limited to the people who need it, and files that contain your details are stored privately and are not reachable by a public link.
No system is perfect. If information of yours is ever exposed, we will tell you and the relevant regulators, promptly and plainly.
Children
This service is for adults. It is not directed at anyone under 18, and we do not knowingly collect information from anyone under 18. If you believe a minor has given us information, write to us and we will delete it.
Changes, and how to reach us
If we change this policy we will change the date at the top and, for anything significant, tell you by email before it takes effect.
Questions, requests, and complaints all go to the same place, and a person reads them. Write to privacy email to be published, call privacy phone to be published, or mail mailing address to be published.
Notice of Privacy Practices
Your health information, and your rights over it
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This notice is provided by covered entity legal name to be published, mailing address to be published. It is a joint notice covering the independent licensed providers who review your health information through this platform and the state-licensed pharmacies that dispense any medication they prescribe. Those parties share health information with each other as needed to treat you.
We are required by law to protect the privacy of your health information, to give you this notice describing our legal duties and privacy practices, and to follow the terms of the notice currently in effect.
This notice applies to the care you receive through a visit. It does not apply to the marketing pages of this website, which are covered by the privacy policy on this page.
How your health information is used
For treatment. Your provider reviews what you share, decides whether treatment is appropriate, prescribes when it is, and follows up. A pharmacy receives what it needs to dispense.
For payment. To bill you, and to work with your insurer if one is involved.
For operations. To review quality of care, to train staff, and to run the service safely.
Where the law requires. Public health reporting, suspected abuse or neglect, court orders, and similar legal obligations.
Anything else needs your written authorization, and you can take that authorization back at any time. We do not sell your health information, and we do not use it for marketing without your written permission. Psychotherapy notes and records of substance use disorder treatment carry stricter protection still, and are not disclosed without an authorization that specifically covers them.
If we ever fundraise, we may contact you about it, and every such message will tell you how to opt out of the next one.
Your rights
- To see and get a copy of your record, usually within thirty days
- To ask for a correction if something is wrong
- To ask us to communicate with you in a particular way, or at a particular address
- To ask us to limit what we use or share, though we do not have to agree to every request
- To get a list of certain disclosures we made in the past six years. It does not include disclosures for treatment, payment, or running the service, which are most of them, and it does not include disclosures you authorized
- To get a paper copy of this notice, even if you agreed to receive it electronically
- To be told promptly if your information is ever breached
Complaints
If you think your privacy rights have been violated, complain to our Privacy Officer at privacy officer name to be published, privacy email to be published, privacy phone to be published, and we will look into it. You can also complain to the Secretary of the United States Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201. You will not be retaliated against for complaining, and it will not affect your care.
This notice is effective July 30, 2026. If we change it, the new version will be posted on this page and will apply to all information we hold. You may ask us for a paper copy at any time, even if you agreed to receive this notice electronically.
Medical consent
By starting a visit you consent to receive care from independent licensed providers through this platform: reviewing your health information, deciding whether treatment is appropriate, prescribing when it is, and following up on your plan.
You understand that completing a visit does not guarantee a prescription, that providers may decline treatment when it is not safe or appropriate, and that they may direct you to in-person care when your situation calls for it.
Medication carries risks as well as benefits. Your provider explains material risks, and the information dispensed with your medication lists side effects. Read it, and raise concerns in your portal.
Refunds
If a licensed provider determines treatment is not appropriate for you, you are not charged for medication that was never prescribed.
Once a pharmacy has dispensed medication, the order cannot be returned or resold; prescription medication cannot legally re-enter the supply chain. Charges tied to dispensing are therefore generally not refundable.
If an order arrives damaged, incorrect, or unusable, tell your care team through your portal and we will make it right with the pharmacy.
You can cancel a subscription ahead of its next cycle through your portal; cancellation stops future charges rather than reversing dispensed orders.
Telehealth consent
Care here is delivered by telehealth: your visit, provider review, and follow-ups happen electronically rather than in an exam room. Telehealth brings speed and privacy, and it has limits, including the absence of a physical exam.
You consent to receiving care this way and understand you can stop using telehealth services at any time. Your provider may determine telehealth is not appropriate for your situation and direct you to in-person care.
Technical failures can interrupt telehealth. If anything urgent happens during an interruption, treat it as any urgent medical issue rather than waiting for the platform.
Medical disclosures
Prescriptions are issued only after an online consultation with an independent licensed provider. Compounded medications are dispensed by state-licensed pharmacies but are not FDA approved.
Completing a visit does not guarantee a prescription. A licensed provider reviews your health information and decides whether treatment is appropriate for you.
Individual results vary. Outcomes depend on your health profile, plan adherence, and provider guidance.
Care coaching and dietician support free to eligible members; insurance and copay eligibility determined at time of visit.
This service is not for emergencies. If you are experiencing a medical emergency, call 911. In crisis, call or text 988.
Do not combine sexual health treatment containing sildenafil or tadalafil with nitrates. Tell your provider about every medication you take so interactions can be screened.