Real support, from your first question onward.
Treatment raises questions. Good care answers them without making you chase anyone. Here is exactly who you can reach, where, and for what.
Your portal is the front door.
After your first visit, everything about your care lives in one secure place.
Message your care team
Once you complete your visit, your care team is reachable through the portal. Questions go to people who can see your chart and act on it, including your provider when it is a medical call.
Track everything
Shipments, refills, plan details, and billing sit together. You should never have to wonder where your medication is or what happens next.
Adjust as life changes
New medication from another doctor? Travel? A rough week of side effects? Tell your care team; plans are living documents here.
What support is, and is not.
We are built for ongoing care
Dose questions, side-effect guidance, refill logistics, plan changes: this is the work your care team does all day, and it is included with your program.
We are not an emergency service
This service is not for emergencies. If you are experiencing a medical emergency, call 911. In crisis, call or text 988.
Asked and answered.
How do I reach my care team?
Through your visit portal, any time. Once you complete your first visit, messaging is built in: your questions go to people who can see your treatment plan, not a generic inbox. Weight-loss programs include unlimited 24/7 support.
Can I get help before I sign up?
The qualify flow is the fastest path: it answers most pre-signup questions about eligibility, options, and pricing as you go. Everything else about the process lives on the How it works page, and every price we charge is published on the treatment pages.
What kind of questions can I ask?
Anything about your care: side effects, missed doses, timing around travel, how to store medication, whether something you are feeling is expected. If a question needs a provider rather than a coordinator, it gets routed to one.
How do refills work?
Your portal tracks where you are in your plan and coordinates refills so medication arrives before you run out. If your provider wants a check-in before the next fill, that happens in the same place.
What about billing questions?
Billing lives in your portal too, next to your plan, so what you are paying for is never a mystery. Flat-price programs stay flat; brand-name medication costs are shown before you commit.
The best support starts with the right plan.
Answer a few questions and let a licensed provider point you in the right direction.
Completing a visit does not guarantee a prescription. A licensed provider reviews your health information and decides whether treatment is appropriate for you.