Support
Support that answers to you.
Here is exactly how to get help, what to expect, and where the boundaries are. No fake chat bubbles, no promises we cannot keep.
Channels
Where help lives.
Members
The visit portal
Once you sign up, your care team is reachable through the visit portal. That is the channel for plan questions, dosing guidance, shipment tracking, and changes. On compounded GLP-1 weight loss plans, support is unlimited and available 24/7.
Before signup
This page
Before you have a portal, the answers live here and across the treatment pages. The qualification check is also a fine way to get specific: it routes your goal to the right care area with no obligation.
Continuing care
What ongoing care includes.
Provider follow-through
Your provider stays connected to your plan and adjusts it with you as things change, through the portal.
Coaching and dietician care
Eligible weight loss members get free dietician visits and care coaching* to keep the plan grounded in real life.
Shipping rhythm
Refills ship fast and discreetly, and your portal is the place to flag anything about timing or packaging.
*Care coaching and dietician support free to eligible members; insurance and copay eligibility determined at time of visit.
FAQ
The questions we hear most.
How quickly does someone respond in the portal?
On compounded GLP-1 weight loss plans, support is unlimited and available 24/7. For other plans, your care team responds through the portal as quickly as they responsibly can; we do not publish response-time numbers we cannot verify.
Can I cancel or get a refund?
Cancellation and refund terms are written in plain language on the legal page. Raise anything order-specific in your portal and the care team will walk you through it.
What if I have a medical emergency?
This service is not for emergencies. If you are experiencing a medical emergency, call 911. In crisis, call or text 988.
What if my medication seems wrong or damaged?
Do not take it. Message your care team through the portal right away with a photo of what arrived, and they will coordinate with the pharmacy on next steps.
Can you answer medical questions before I sign up?
Medical advice happens inside the visit, where a licensed provider can see your whole picture. That protects you from generic answers to personal questions.
Support
The fastest route to real answers is the visit.
Start it when you are ready, and your questions get a licensed professional on the other end.
Completing a visit does not guarantee a prescription. A licensed provider reviews your health information and decides whether treatment is appropriate for you.